INFORMATION UPDATE: All offices are open.

EMERGENCY COMMUNICATIONS INFORMATION

Your safety and that of your family is important to us.  Utilize this site and the Gardere  Emergency Access Lines to obtain Firm information and updates. Print this page for quick offline reference. 

Emergency Access Lines

The Emergency Access Lines listed below serve two functions:  (1) for Gardere employees to obtain Firm information and updates in the event of a disaster; and (2) for Gardere employees to call and leave questions or a message that they are OK in the event they are forced to leave the office during a disaster. 

All Office Emergency Access Lines will rollover to alternate numbers should an office phone system be without power. 

Access to Gardere Attorney/Staff Home Information by Firm Personnel

To reach a Gardere Attorney or Staff member at home or by cell, these numbers can be accessed through Public Folders in Outlook.  From Citrix or when logged in at a Gardere office, open Outlook, choose the "GO" menu button and then click "Folder List" from the menu.  The view will change to the Folder List View and in the Folder List pane on the left side of your screen, scroll to the bottom of the list of folders and expand Public Folders and then All Public Folders.  You will see the Gardere Attorney Info and Gardere Staff Info.  If you are accessing this information via Outlook Web Access, click the "Go To Public Folders" icon below the left pane and you will see Gardere Attorney Info and Gardere Staff Info. If you are accessing this information from a GoodLink device, click here for instructions. To access this information on a Blackberry device, you must use the lookup feature. 

DOCUMENT/WORK PRODUCT AND EMAIL ACCESS

Emergency Email System "EMS" (activated and operational when the Outlook server is unavailable)

From an internet browser type in the address bar ems.messageone.com (do not enter http: or www).  To login, type in your Gardere email address as the user name and the last 6 digits of your SSN as the password to login.  For Mexico City lawyers, your login is your Gardere email address and your password is two zeros followed by your four digit attorney number (i.e. 001234). This site will allow you to send and receive internet email using your Gardere email address, but will not allow access to email messages sent or received before the server outage. 

Outlook Web Access (remote.gardere.com) (available when Outlook server is in operation)

Email will be available through Outlook Web Access if the Outlook server is in operation.  To login, type in your Gardere user name and password.  Be certain to click the "Log Off" icon when finished. 

GoodLink/Blackberry/PDA Devices (available when Outlook, GoodLink and Blackberry servers are in operation)
Email can be accessed via any PDA device that is connected using the Gardere GoodLink or Blackberry servers. 

Using Citrix Remote Access - Accessing Other Programs, Documents and Email (availability of other programs will be contingent on servers that are operational)

The Firm does not have an unlimited number of Citrix licenses.  For this reason, users should be mindful of Citrix usage so that those in emergency areas have "first call."  If you log in to Citrix, please do not leave your session "idle," and remember to "log off" properly as soon as you can in order to free-up that connection for another user.  Unless you need to access documents or other applications via Citrix, you should check email by going to Outlook Web Access and leave the Citrix connections available for those that need them. 

To access Citrix from an internet browser, type remote.gardere.com in the address bar.  Choose your appropriate office location and display setting. If the links to your office location are not working, choose the link to another office.  At the login window, choose your appropriate office location and then type in your username and password. 

For information on using Citrix and other Citrix alternatives, go here. 

Technical Support

The Technical Resource Center lines are monitored during normal business hours (M-F 8:00 a.m. - 6:00 p.m.).  After-Hours Technical Support is available 24 hours a day, 7 days a week.  The after-hours number is 469‑879-5155.  Emails sent to "HelpDesk" are also supported 24 hours a day, 7 days a week.  If an email is received by HelpDesk after-hours, a User Support Specialist will return the call. 

If a Gardere office is operational, contact your Technical Resource Center. 

If a Gardere office is not operational, dial 214-999-4411 or 713-276-5411, which will be forwarded to a working number in the event the Firm's phone is inoperable. 

Document Access

In the event the documents stored in DM become unavailable in your office, these documents can be made available to the Systems staff in the other office who would then be able to retrieve documents by Author Name and Document Number only.

Faxing Information (RightFax is available when the RightFax server is in operation)

In the event the main fax lines are unavailable for a Gardere office, faxes will be rerouted to another Gardere office that is in operation.  RightFax can be accessed by using Citrix or from within the Firm if the server is available.

PHONE SYSTEM (TELECOMMUNICATIONS) 

If the telephone system for the affected Gardere office is not operational please refer to the Emergency Access Lines listed above.  These lines are for employee information and reporting.  Also note that when the telephone system is down in one Gardere office, client and other outside calls to the affected office's Main number will be rerouted to another Gardere office. 

If the telephone system for the affected office is operational but the office is already closed, any employee can call their own voicemail mailbox and review new messages.  See Voicemail Access Number.  Employees can also have their voicemail notify them when new voicemail messages are received.  They can then call in to review their new messages.  See Voicemail Notification  Instructions on how to program your own phone. 

If the telephone system for the affected office is operational but the office has not yet closed, Attorneys, Paralegals and Managers can physically forward their phones to an off-site number.  This feature is done manually at the phone so, if building access prevents this, use the Voicemail Paging feature mentioned above.  See Off-site forwarding instructions for how to program your phone before you leave and when you return to the office. 

Voicemail Access Numbers

Voicemail Notification Instructions 

This feature is called Outcalling and works like a remote message waiting light for voicemail.   It will notify you, on your cell phone or pager, that you have new voicemail messages to be reviewed.   You can then dial into voicemail and review your messages.  It will not send you the actual number of the personal who called and it will not forward the voicemail itself.   For this feature to work, you have to program your voicemail mailbox.  Before you begin, make sure you have handy the phone number you want to be notified at and the Voicemail Access Number for your office. 

The steps below are for an initial setup and may vary if you already have Outcalling schedules in place.  There is not enough space to cover all the possible scenarios for this feature.

How to program your voicemail to notify you:

Off-site forwarding instructions

Each lawyer, paralegal and administrative manager has been given the ability to forward their direct extensions to off-site/non-firm numbers.  Phone calls to forwarded extensions are immediately rerouted to the designated off-site number and, if the call is not answered, voicemail would be dependent on the voicemail capabilities of the offsite number.  This ability will  be very useful in situations when the firm's phone system is operational, but you will not have access to the building for a period of time.  Please keep in mind, however, that this feature must be activated at the telephone and cannot be done remotely.  Additionally, you cannot offsite forward to a long distance number.

To implement offsite forwarding, press your primary extension, enter #91 (or forward button if you have one) and dial the number that you wish to forward to. When you hang up, your primary extension will have a pulsing light (indicating it is in forward mode.) To cancel the forwarding, press your primary extension again and enter ##91 (or forward button if you have one).