Blogs

Do you think a consumer website can arbitrate disputes? Maybe not without prior approval

01.09.15

The American Arbitration Association (AAA) changed its Consumer Arbitration Rules effective Sept. 1, 2014 and now requires AAA pre-approval and annual renewal for Terms of Service that obligate consumers to arbitrate disputes. According to the AAA, “contracts that typically meet the criteria for application of these Rules, if the contract is for personal or household goods or services and has an arbitration provision, include, but are not limited to the following:”

  • Credit card agreements
  • Telecommunications (cell phone, ISP, cable TV) agreements
  • Leases (residential, automobile)
  • Automobile and manufactured home purchase contracts
  • Finance agreements (car loans, mortgages, bank accounts)
  • Home inspection contracts
  • Pest control services
  • Moving and storage contracts
  • Warranties (home, automobile, product)
  • Legal funding
  • Health and fitness club membership agreements
  • Travel services
  • Insurance policies
  • Private school enrollment agreements

To learn more about the AAA rules please see the Gardere Client Alert entitled “AAA Changes Arbitration Rules for Websites that Sell to Consumers.”

The publications contained in this site do not constitute legal advice. Legal advice can only be given with knowledge of the client's specific facts. By putting these publications on our website we do not intend to create a lawyer-client relationship with the user. Materials may not reflect the most current legal developments, verdicts or settlements. This information should in no way be taken as an indication of future results.

Search Tips:

You may use the wildcard symbol (*) as a root expander.  A search for "anti*" will find not only "anti", but also "anti-trust", "antique", etc.

Entering two terms together in a search field will behave as though an "OR" is being used.  For example, entering "Antique Motorcars" as a Client Name search will find results with either word in the Client Name.

Operators

AND and OR may be used in a search.  Note: they must be capitalized, e.g., "Project AND Finance." 

The + and - sign operators may be used.  The + sign indicates that the term immediately following is required, while the - sign indicates to omit results that contain that term. E.g., "+real -estate" says results must have "real" but not "estate".

To perform an exact phrase search, surround your search phrase with quotation marks.  For example, "Project Finance".

Searches are not case sensitive.

back to top